Welcome To Our Retail Store



Information about our product guarantees

Products in regular stock: On all of our stock products (while only listed on some pages), we offer our 100% performance guarantee.  This is what we mean when we say that we guarantee a product.  If you are not 100% satisfied with your purchase, you must request a return within 30 days of placing your order; which will result in a full refund of the purchase price of the product.  We can honor this if the product is in like new condition, and has not been damaged.  If damage has occurred such as dents, dings, scratches, tears, etc. as a result of customer use and/or negligence, then the guarantee is at the sole discretion of www.USBFireWire.com.

Custom and prototype products: Prototype and custom items can be purchased from us.  A prototype item is a short run cable assembly that can usually be made using our custom design tool, although it is not limited to assemblies with this tool.  A custom item is a production run item produced specifically for any customer or customers, and is built with normally no less than 25pcs.  A prototype item has a functionality guarantee of 30 days, and cannot be returned for any other purpose.

These are the terms and conditions for our product guarantees.  These are subject to change without notice.  Please let us know if you have any questions.

Jan. 2009

For return information, please contact us using the information provided below:

-          Email: rma@usbfirewire.com

-          Fax: (316) 239-2555


1815 E. Douglas

Wichita, KS  67211

E-mail: sales@usbfirewire.com
PH: 877-522-3779
FX: 316-239-2555