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FAQ - (Frequently Asked Questions)

Placing an Order
USBFireWire.com sells and ships products to end users globally, including the North, Central, and South America, Europe, Australia, and many other countries.  Feel free to contact us for more details! 
Server Security
USBFireWire.com uses trusted names to ensure the credit card information you may provide is well secured. 
Browser Compatibility
In order to purchase from USBFireWire.com, you must use a browser such as Netscape Navigator 3.0 or higher, Internet Explorer 3.0 or higher.
Privacy
Protecting your privacy is important to USBFireWire.com. The following policies will help you understand how USBFireWire.com collects, uses, and safeguards the personal credit card information you provide on our Web site.
Information Collection
If you browse the USBFireWire.com website, you do so anonymously. We don't collect personal information including your e-mail address. We do log your IP address (the Internet address of your computer) to give us an idea of which parts of our Web site you visit and how long you spend there. But we do not link your IP address to anything personally identifiable. The only other information automatically provided to us is the type of computer and operating system you are using. Your browser automatically supplies this information. Like many other commercial Web sites, USBFireWire.com uses a standard technology called a "cookie" when you use the shopping cart in order to associate you with what you are purchasing. The cookie with the information about your order will go away when you quit your order.
At times we may request that you voluntarily supply us with personal information, such as your e-mail address and postal address, for purposes such as corresponding with us, making a purchase, entering a sweepstakes, or participating in an online survey.
Declining E-mail Offers
USBFireWire.com provides customers with an easy means to decline receiving e-mail offers. Although most customers tell us they appreciate receiving notice of these opportunities, we recognize the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the e-mail and informing us of your preferences. All e-mail offers that you receive from USBFireWire.com will offer instructions on how to decline further e-mail offers. 
Company Commitment to Privacy
We respect your privacy, just as we do our own. Your personal information is not, and will not, be given or sold to marketing agencies or any other organizations.
Pricing
USBFireWire.com offers you great prices on current USB and FireWire and Ethernet peripherals on the market. Your total order price will include the price of the product at the time the order is placed plus any applicable sales tax and shipping charges. RR Business Ventures, LLC reserves the right to change prices displayed for its products at USBFireWire.com at any time.
Payment
Credit Cards
USBFireWire.com accepts Visa, MasterCard, Discover, and American Express cards. You may pay by credit or debit card no matter which ordering method you use (Internet, fax, mail, or phone). At the time your order is placed, USBFireWire.com obtains a pre-approval from the credit card company for the amount of your order.
Sales Tax
USBFireWire.com purchases will include sales tax for orders to be shipped within the State of Kansas. When you place your order by phone, the USBFireWire.com online store will give you the final dollar total of your order including tax (if applicable) and shipping charges. If the sales tax rate (for orders shipping to Kansas) changes before the product is shipped, the new tax rate in effect at the time of shipping will apply. The proof of purchase USBFireWire.com mails to you includes any applicable sales tax. 
Product Availability
Given the popularity of some products, USBFireWire.com  may restrict the number of such items that you may purchase. Any product limit restrictions will be posted to the USBFireWire.com website. This information is subject to change. Top
USBFireWire.com makes every effort to ship your product the same day we receive your credit card approval or payment. If USBFireWire.com is unable to ship your product within thirty days from the date USBFireWire.com receives your payment, we will notify you by mail and provide more specific information.
RR Business Ventures, LLC. and the USBFireWire.com online store reserve the right to discontinue products without notice.
Warranty/Guarantee
All of our products carry a minimum one-year against defects in materials and workmanship from the manufacturer. The manufacturer will guarantee to repair the item to working condition.  USBFireWire.com provides a 30 Day, 100% Performance Guarantee on items in unopened condition.  More information can be found on this guarantee on our guarantee page: Link
Return Policy
1. Please email rma@usbfirewire.com to request a Return Material Authorization (RMA) number. An RMA request must be made within 10 business days of receipt of the product in accordance with USBFireWire.com's return policy (noted above).
2. If the RMA is approved, an RMA number will be issued. The RMA support representative will also provide you with information on how to return the product to us.
3. Product must be returned to the USBFireWire.com warehouse within 30 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.